Privacy Policy

This Privacy Policy explains how (“website”) which is provided by Grafton Merchanting GB Ltd, trading as (“we”, “us, “our”, as applicable) uses any personal information you provide to us during your use of our website. "Personal information" is information which personally identifies you like your name, address or email address or which would, if combined with other information in the possession of, or likely to come into our possession, personally identify you.

1. Introduction and Contact Details

The website is owned and operated by Grafton Merchanting GB Ltd who is the data controller for the purposes of the Data Protection Act 1998, and as such we are registered with the Information Commissioner’s Office in accordance with our obligations under the Data Protection Act 1998.

You may contact us at the following address:, Gemini One, 5520 Oxford Business Park South, Cowley, Oxford, OX4 2LL.

We are committed to the online privacy of all our users and this Privacy Policy is designed to provide users of our website with a clear understanding of our data processing practices. By accessing or using any part of our website you agree to be bound by the terms of this Privacy Policy. This Privacy Policy should be read in conjunction with our Consumer Terms and Conditions for this website as together they govern the access and use of this website.

2. Data Collection and Use

You can access this website and browse certain areas without disclosing personal information to us. We will only collect personal information about you during your use of our website to fulfil your online request(s) (e.g. to arrange a showroom appointment), to receive news, special offers and price guides relating to our products and services (provided that you agree) or when receiving and replying by email to your comments and suggestions. The elements of personal information that we may collect to use for these purposes include:

  • Forename and Surname
  • Company/Business Name
  • Address
  • Email Address
  • Telephone Number
  • Fax Number
  • Mobile Number

3. Cookies

We use ’cookies’ in order to recognise you when you come back to our website. This helps us to improve the content of our website and provide services that are tailored to your user experience. Cookies are small text files that are stored by your browser on your hard drive, retaining information about you and enabling our website to recognise you on repeat visits. The cookies cannot be used by themselves to identify you personally. By using this website you consent to the use of the cookies described below in this section. If you do not want a cookie to be stored in your computer, the Help menu on the menu bar of most browsers will tell you how to erase cookies from your computer’s hard drive or how to block cookies or to receive a warning before a cookie is stored. You are therefore welcome to use such facilities to prevent the installation of any cookie.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. These cookies do not collect information that identifies an individual. For how to reject or delete these cookies, please visit:

4. Data Disclosure

We will not sell, distribute or lease your personal information to third parties except with your permission or as required by law (for example by a search warrant, subpoena or other legal process).

We may use a data services provider to analyse data on our behalf, so that we can provide you with more targeted and bespoke communications. We will only use such companies if their procedures for ensuring the privacy of your personal information are at least as rigorous as our own.

5. Your Rights

You are entitled to ask us at any time for a copy of the information we hold on you (we may charge a small fee not exceeding £10.00 to meet our costs in providing you with these details). You also have the right to rectify the personal information we hold about you. All such requests should be made in writing to us at the above address in section 1. If at any time you want to withdraw your consent to our use of your personal information, you may do so by writing to us at the above address.

6. Data Security

The security of your personal information is important to us. We have implemented measures designed to protect the personal information under our control (including security measures to protect our user database) from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will store your information on our database for only so long as is reasonably necessary. We will not transfer any information that we hold on you to anyone outside the European Economic Area.

7. Changes

If this Privacy Policy changes in any way, we will place an updated version on our website, so please check this page

8. Other Websites

Please note that although the and websites are operated by us and accessible via links on this website, they are subject to their own, separate privacy policies. Please check the privacy policies for those websites to find out more about how we use your personal information collected from those websites.

Our website also contains links to other websites operated by third parties which we do not operate or control. This Privacy Policy only relates to this website, and we cannot therefore accept responsibility for the use of your personal information by the operator of any other website that that we may link or refer to and which you visit. It is your responsibility to check the respective privacy policies (if any) on any other websites that you visit.